Help - TeamApp content missing

  Back    HOW TO GUIDE

Overview: TeamApp has been set-up and was working correctly in the past, but now content is missing from some screens.

The cache holds infrequently changing content which doesn't have to be downloaded everytime you view a particular screen or open the app. However, on occassions this information might become corrupted or be incomplete, and this can cause user issues. It is safe to "clear the cache" as this just results in that information being reloaded. 

Steps for "Clearing the Cache"

It is recommended that you read through this guide in its entirety before commencing.

Note:  Screen images in this guide are representative only.

Step 1  - Open TeamApp

Firstly open TeamApp on your SmartPhone or Tablet.

Step 2  -  TeamApp Home screen

The TeamApp Home screen is the one that usually appears when the app is first opened. Select Settings at bottom right of the screen. Proceed directly to Step 3.

If a team is currently selected (eg "Bei Loon DBC inc" or "Bei Loon Pinks")  you will see something like the following, and will first need to return to the TeamApp home screen by selecting the back arrow < at top left. ( Do not select  on the team screen, it relates to your team/club settings and not the TeamApp settings).

Step 3  -  TeamApp Settings screen

You are now on the TeamApp Settings screen, and will likely need to scroll toward the bottom to see the Clear Cache option.

Step 4 - Clearing the cache

At the bottom of the Settings screen is the "Clear Cache"  option, select it and confirm.

Step 5 - Return to Home Screen

Now that you have successfully cleared the cache you can return to the Home screen, or close TeamApp.